But, when you consider that,
• Your home is probably the single largest investment you will ever make,
• Between one and three quarters of your personal net worth is likely tied up in home equity and the possessions in your home, and
• Your home shelters your only truly invaluable assets (yourself, your family, pets),
It’s important to see yourself-not as a consumer shopping for a service-but, rather, as the CEO of a small business, searching for the right supplier or service provider.
When businesses evaluate potential suppliers or service providers, they look at the big picture: knowledge, experience, cultural traits, quality performance and reputation for innovation. They consider the short- and long-term risks of entering into a business relationship. They ask themselves questions like:
• Is this service provider reliable?
• Is there a process to address performance issues?
• What is our exit strategy if we’re not satisfied?
Businesses also consider total costs-not just prices or hourly rates-associated with working with a service provider. Are there hidden costs? Are there things we value that might make it worth paying a premium? What are the liability and tax implications of entering into this business relationship? And how much could a bad decision end up costing us?
What follows is a handy reference guide for evaluating potential home-cleaning service providers from the same perspective a savvy business executive would use:
What to ask:
• How do you ensure you are cleaning both effectively AND efficiently?
• Which cleaning chemicals, tools, and processes do you use for which jobs and why?
• Are you/your employees bonded?
• Do you have insurance?
• Do you have a federal employers’ ID number?
• Do you file and pay all required withholding and taxes at federal, state and local levels?
• How will you protect the security of my home?
• Your prices/rates are higher than some others I have seen. How do you account for this?
What you want to hear:
• Choose high-performance-not merely cheap-cleaning chemicals and tools
• Have proven benchmarks for times needed to deliver perfect cleans based on room size and complexity
• Care about improving and perfecting cleaning processes
• Have reasons for their choices and can articulate them; know what is safe and effective to use on which surfaces
• Demonstrate solid working knowledge of cleaning best practices
• Focus on protection and sanitization (in addition to aesthetics) qualities
• Use correct procedures and tools to avoid cross-contamination in your home
• Yes
• Yes
• Yes
• Controlled access to keys
• Coding of keys to protect owners’ identities
• Locked/secure storage of keys and key locations
• Criminal background checks on all employees
• Better/safer cleaning products
• Better cleaning processes
• Environmentally protective/green cleaning products and processes
• Pay all required taxes
• Invest in employee training/quality control/safety
Why:
• You get the best clean for the least amount of time spent in your home
• You get the best clean for the least amount of potential risk to your family’s health and property
• You get the best long-term protection for your valuable assets
• You will be protected against theft
• You will be protected from personal financial liability for workman’s compensation should a cleaning service provider be injured while working in your home
• You will be protected from personal financial liability for federal, social security, unemployment and other taxes
• You will be protected from risks associated with hiring illegal workers in your home
• You will avoid mountains of paperwork (that could easily eat up the time you save not cleaning your own home)
• Goes without saying!
• You may find price premiums to be well justified and/or better attuned to your personal values and priorities
Maid Pro
239-514-3218
www.maidpro.com